HOPE's Service Navigator helps our guests to navigate the complex human service system which is the key in transitioning out of homelessness. The Service Navigator provides comprehensive case management in partnership with other community organizations to best serve our guests. This process includes obtaining things such as identification, mental health services and permanent housing.
There are three key documents that are required for enrollment into housing programs; photo identification, birth certificate, and social security card. At time this can be a circular and confusing process, sometimes these identity documents are required to obtain the others. Through the ID Taskforce, we are working to change policy pertaining to obtaining vital documents in Michigan. HOPE service navigator works collaboratively with human service agencies in Oakland County which assist our guest in obtaining these types of documents.
HOPE has a strong relationship with the Oakland Community Health Network (OCHN), as well as with mental health service providers, Easter Seals, and Community Network Services (CNS).
Through our relationship with OCHN, HOPE guests are able to be screened onsite for eligibility for mental health programs. As a result of this 91% of our guests are connected with integral mental health services. In other shelters this statistic is typically much lower. Our guests are able to meet with their case managers on site. HOPE staff is also able to work hand-in-hand with case managers to help our guests receive much needed services.
HOPE has relationships with homeless housing providers. HOPE is a member of the Alliance for Housing, Oakland County's Continuum of Care (CoC). Through the CoC, HOPE works in concert with housing providers in Oakland County. HOPE's Service Navigator helps our guests to complete and gather necessary documents and information as well as acts as a facilitator between housing organizations and guests.
HOPE Recuperative Care Center (HOPE RCC) is a specialty homeless shelter for those who are hospitalized but need a “discharge to home” option from an inpatient medical or psychiatric hospital setting. Some of our past guests have included those who needed a safe, clean place to recover from illness, injury, surgery, cancer, etc. HOPE RCC provides emergency shelter, meals, service navigation/coordination of services to resolve homelessness and medical oversight to individuals experiencing homelessness who are recovering from an acute illness or injury. In addition to providing a place to safely recover, HOPE also provides coordination of care with services such as behavioral health, primary care and housing. Our goal is to discharge every guest to their own home with supportive services in place.